CloudX Monitoring & Support

Personalised, caring and successful IT Service and Support delivered from the Cloud

Reduce Costs

Moving your IT environment to the Cloud, reduces your costs

Faster Response

If you should have a problem, our engineers are dedicated to finding and fixing the issue quickly.

Trained Engineers

Our engineers are trained in specialised areas and can provide the kind of support a complex network will need.

Strict Procedures

On occasion an engineer is required onsite, and they will work to specific instructions,  documentation and policies of your network.

Experienced

Our teams, both Sales and Service, are proactive and dedicated to servicing your business so you get the best from the Cloud.

Talk to Us

We aren’t just on the screen, you can pick up the phone and call us, free of charge anytime on a dedicated 0800 number.

What is CloudX Monitoring & Support

CloudX is IT Support from the cloud. Delivering support this way saves you time and money and allows us to respond quickly to any issues and/or queries you may have regarding your IT. CloudX provides you with support for a multitude of IT systems; from File Servers to VoIP phones. We can remotely diagnose and fix issues, as well as talk you through device setups.

Support Options

We can support a variety of devices, systems and applications.

Device Support

– Desktops, Workstations, Laptops, Tablets and Phones, VoIP Deskphones.

Network Support

– Switching, Routing, Internet, Cabling, Printing, Remote access, and Wireless Support.

Server Support

– Security, managing users, access control, file structures, administration, domains, maintenance, upgrades and setup.

Application Support

– Business applications, planning, implementation, maintaining and supporting.

Cloud Support

– Assessment, planning, connecting, migration/transfer, maintaining and supporting.

Adaptable

As your business adapts and grows, so too can your IT support. Being cloud based means CloudX can adapt with you, adjusting and managing your IT environment to suit, reducing the cost of your IT support services.

Pricing

Being cloud based means being flexible. CloudX is just that. All our support, no matter the device.

starts at $75+GST per hour

However, CloudX can be tailored to your businesses needs. So if you want 3 hours of support every month, thats what you can have. Our services at backed by a 24 hour ticket system and a dedicated 0800 support number.

Guaranteed Response

Your IT infrastructure is often the backbone of your business, and if there is an incident, it can cost you time and money and the trust of your customers. This is why CloudX is backed by a comprehensive Service Level Agreement, so you know when you can expect a resolution, if our pro-active monitoring hasn’t already taken care of it. A response is always guaranteed from us, no matter the issue or query.

Want to Know More?

Drop us a line anytime, and one of our customer service reps will respond to you as soon as possible.

Get in Touch